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Kebakaran hutan

Akses tempat menginap darurat di Los Angeles County and San Bernardino Counties, California

Akomodasi gratis ditawarkan antara tanggal 16 September 2020 dan 30 September 2020 kepada tenaga bantuan dan orang-orang yang kehilangan tempat tinggal.
Kebakaran hutan

Akses tempat menginap darurat di Los Angeles County and San Bernardino Counties, California

Akomodasi gratis ditawarkan antara tanggal 16 September 2020 dan 30 September 2020 kepada tenaga bantuan dan orang-orang yang kehilangan tempat tinggal.

Apa itu program Open Homes Airbnb?

Program Open Homes Airbnb menghubungkan mereka yang terkena dampak bencana dengan tuan rumah yang menawarkan tempat menginap gratis. Sejak tahun 2012, ribuan orang telah berpartisipasi dalam program ini.

Bagaimana saya bisa memesan tempat?

Jawab beberapa pertanyaan
Untuk memulai, Anda perlu memiliki akun Airbnb. Begitu Anda masuk ke akun, kami akan mengajukan beberapa pertanyaan mengenai diri Anda dan dampak bencana yang Anda alami. Kami akan meninjau tanggapan Anda, dan menghubungi Anda kembali, biasanya dalam 24 jam.
Jawab beberapa pertanyaan
Untuk memulai, Anda perlu memiliki akun Airbnb. Begitu Anda masuk ke akun, kami akan mengajukan beberapa pertanyaan mengenai diri Anda dan dampak bencana yang Anda alami. Kami akan meninjau tanggapan Anda, dan menghubungi Anda kembali, biasanya dalam 24 jam.
Mulai mencari
Setelah disetujui, Anda bisa mengakses tempat yang tersedia secara gratis. Bila Anda menemukan tempat yang cocok, Anda bisa menghubungi tuan rumah.
Mulai mencari
Setelah disetujui, Anda bisa mengakses tempat yang tersedia secara gratis. Bila Anda menemukan tempat yang cocok, Anda bisa menghubungi tuan rumah.
Halo: Saya dievakuasi dari rumah saya dan membutuhkan tempat menginap. Saya akan datang bersama dua anak saya.
Jam berapa kira-kira Anda akan tiba?
Konfirmasikan masa inap Anda
Tuan rumah mungkin mengajukan pertanyaan tambahan sebelum menyetujui reservasi Anda, dan Anda mungkin perlu menghubungi beberapa tuan rumah sebelum masa inap Anda terkonfirmasi.
Halo: Saya dievakuasi dari rumah saya dan membutuhkan tempat menginap. Saya akan datang bersama dua anak saya.
Jam berapa kira-kira Anda akan tiba?
Konfirmasikan masa inap Anda
Tuan rumah mungkin mengajukan pertanyaan tambahan sebelum menyetujui reservasi Anda, dan Anda mungkin perlu menghubungi beberapa tuan rumah sebelum masa inap Anda terkonfirmasi.

Kebakaran hutan

Tawarkan tempat menginap darurat di Los Angeles County and San Bernardino Counties, California

Anda bisa menawarkan ruang ekstra tanpa biaya kepada orang-orang yang terkena dampak atau pekerja bantuan yang bertugas membantu upaya pemulihan.
Kebakaran hutan

Tawarkan tempat menginap darurat di Los Angeles County and San Bernardino Counties, California

Anda bisa menawarkan ruang ekstra tanpa biaya kepada orang-orang yang terkena dampak atau pekerja bantuan yang bertugas membantu upaya pemulihan.

Hal-hal yang Anda butuhkan untuk menerima tamu

Anda hanya perlu menyediakan tempat yang nyaman serta membantu menjawab semua pertanyaan tamu.
  • Seluruh rumah atau apartemen
  • Tempat tidur yang nyaman
  • Fasilitas dan perlengkapan mandi dasar
  • Ketersediaan selama minimal 2 hari berturut-turut

Hal-hal yang Anda butuhkan untuk menerima tamu

Anda hanya perlu menyediakan tempat yang nyaman serta membantu menjawab semua pertanyaan tamu.
  • Seluruh rumah atau apartemen
  • Tempat tidur yang nyaman
  • Fasilitas dan perlengkapan mandi dasar
  • Ketersediaan selama minimal 2 hari berturut-turut

Cara kerjanya

Tuan rumah dan tamu berbagi pengalaman dengan Open Homes.
Kita semua ingin menemukan tempat yang membuat kita merasa seperti di rumah. Tempat yang bersih, menyambut Anda dengan hangat, dan aman.
Juan & Bob
Tuan rumah selama Badai Michael
Kita semua ingin menemukan tempat yang membuat kita merasa seperti di rumah. Tempat yang bersih, menyambut Anda dengan hangat, dan aman.
Juan & Bob
Tuan rumah selama Badai Michael

Cara kami mendukung Anda

Dukungan telepon 24/7 dan sumber daya
Anda tidak sendirian menjalaninya. Selain tim dukungan pelanggan 24/7 Airbnb, Anda juga akan mendapatkan akses ke sebuah tim khusus bila ada pertanyaan mengenai reservasi Open Homes.
Penggantian biaya atas kerusakan properti
Meskipun kerusakan tak disengaja sangat jarang terjadi, kami paham Anda perlu perlindungan. Jaminan Tuan Rumah menyediakan penggantian biaya untuk setiap tuan rumah atas kerusakan properti hingga senilai $1 juta USD.
Penyaringan dan pemeriksaan mendalam
Meskipun tidak ada sistem penyaringan yang sempurna, secara global kami melakukan pemeriksaan berdasarkan daftar pantauan peraturan, teroris, dan sanksi terhadap perwakilan agen dan tamu yang memesan langsung lewat Airbnb.
Dukungan telepon 24/7 dan sumber daya
Anda tidak sendirian menjalaninya. Selain tim dukungan pelanggan 24/7 Airbnb, Anda juga akan mendapatkan akses ke sebuah tim khusus bila ada pertanyaan mengenai reservasi Open Homes.
Penggantian biaya atas kerusakan properti
Meskipun kerusakan tak disengaja sangat jarang terjadi, kami paham Anda perlu perlindungan. Jaminan Tuan Rumah menyediakan penggantian biaya untuk setiap tuan rumah atas kerusakan properti hingga senilai $1 juta USD.
Penyaringan dan pemeriksaan mendalam
Meskipun tidak ada sistem penyaringan yang sempurna, secara global kami melakukan pemeriksaan berdasarkan daftar pantauan peraturan, teroris, dan sanksi terhadap perwakilan agen dan tamu yang memesan langsung lewat Airbnb.

Jawaban untuk pertanyaan Anda

Apa itu Open Homes?

Open Homes connects people with a free place to stay in times of need. The idea for Open Homes came from Airbnb hosts in 2012. After Hurricane Sandy hit New York, hosts decided to offer their homes for free to neighbors who were forced to evacuate. Inspired by their generosity, Open Homes became an official part of Airbnb.

Since then, it’s expanded to support evacuees, relief workers, medical patients, refugees and asylum seekers. We partner with trusted nonprofits like Mercy Corps, the International Rescue Committee, and the Bone Marrow & Cancer Foundation to develop the program and connect their clients with a free place to stay in times of need.

Open Homes stays are always free for the guests. Some hosts choose to host Open Homes stays for free by signing up with the Open Homes community. If you haven't signed up to host guests for free on Open Homes, you'll still receive your usual payment for your listing when you have an Open Homes booking. Airbnb waives all service fees for these reservations.

Siapa yang bisa menjadi tuan rumah Open Homes?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

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Siapa yang memenuhi syarat untuk memesan di Open Homes?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

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Bagaimana cara memesan penginapan Open Homes?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

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    Bagaimana cara mempersiapkan untuk menerima tamu Open Homes?

    Baik Anda mendaftar untuk menerima tamu secara gratis di Open Homes atau menerima permohonan pemesanan Open Homes, berikut adalah beberapa hal yang perlu diingat untuk membantu Anda bersiap untuk menyambut tamu Anda: Berkomunikasilah dengan jelas

    • Cobalah untuk mempelajari kebutuhan tamu dan bagaimana Anda bisa membantu membuat masa inap tamu lebih nyaman
    • Tidak seperti tamu biasa di Airbnb, tamu Open Homes sering bepergian karena situasi yang tidak terduga dan sulit. Ingatlah bahwa setiap orang menanggapi secara berbeda dan memiliki kebutuhan yang berbeda
    • Pastikan Anda dapat dihubungi oleh tamu dan lancar dalam berkomunikasi
    • Jelaskan waktu dan proses check-out kepada tamu Anda sejak awal. Sertakan ekspektasi Anda tentang membersihkan tempat, jika ada

    Melayani penginapan Open Homes mungkin berbeda antara program satu dengan lainnya. Banyak tamu yang dirujuk oleh organisasi nirlaba akan mendapatkan dukungan anggota staf sepanjang waktu. Anda bisa mempelajari lebih lanjut di situs khusus kami:

    Pelajari lebih lanjut tentang standar menerima tamu Airbnb.

    Bagaimana cara menghubungi tim dukungan Open Homes?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.